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Frequently Asked Questions

What is the booking process?

You can visit our tutorial for step-by-step instructions.

Money Saving Tips

Fare Alert    Sign up to be notified via email when others found low fares for your hometown. You can select up to 5 different cities and destinations to monitor the fare trend.
My Specials    See all deals other people found for your city. Type * for all cities. You may find cheaper deals to different routes.
Premium
Classes
   Now you can book Premium Economy, Business Class and First Class tickets online. You can find deep discount Business Class fares around $3000 on Northwest, United or American Airlines. Premium Economy Class are offered by China Southern Airlines and Eva Airways.

Plan and buy earlier. March is the perfect time to grab your best deal for your summer trip. Usually, the earlier you plan, the better deal you will get. The low fare seats will be sold out quickly.

Travel on weekdays. Most airlines charges extra for traveling on weekends. So you save up to $100 for traveling on Monday through Thursday. Since some flights do not operate everyday, you might want to check flight schedules before selecting your travel date.

Avoid change. Plan well and try to avoid changing the travel dates. Most low fares are non-refundable, so read the change penalty carefully before buying your tickets. When making a change, you will pay not only the change penalty, but also the fare difference, which can be very high if low fares are sold out.

Be flexible. A few days of flexibility on your travel date can bring you huge savings. When booking, check Flexible Date, and tell our agent your flexible dates and alternative cities in the Special Needs section when submitting your booking request. On the fare search result page, you can see the lower fares others found about 15 days around your travel date.

How can I contact FlyChina?

You can contact us by replying to our emails or calling us during our normal business hours. We reply to your emails within 1 business day.

How do I buy the tickets?

For online confirmed itineraries, you will submit your credit card payment information at the same time as your booking.

For manual bookings made by our agents through an online request or over the phone, you will receive your confirmed reservation by email. In the email, there is a link to make your payment online.

We will issue tickets within 1 business day. Most tickets are E-tickets. We will send an email to you after we issue your E-ticket. For paper tickets, we will send it to you by FedEx or by US Mail of your choice.

What are the payment methods?

Most airlines take major credit cards: Visa, Mastercard and American Express. US carriers also accept Discover Card. If you are unable to pay by credit card, alternative payment methods such as, cash deposit, e-check, wire transfer, and PayPal, are available upon request. Additional fee may apply.

How soon can I receive my tickets?

Type of ServiceDelivery TimeDelivery Fee
E-Ticketnext business dayFree
Paper Ticket - Very Urgentnext business day$20.00
Less Urgent with Trackingabout 1 week$12.00
Regular Mail no trackingabout 2 weeksFree

How long can my reservation be held?

It depends on the airlines, fare types and departure date. Some allow 2-hour holding, some allow 3-day holding. Fares are not guaranteed until ticketed since airlines require us to use the fares at ticketing time. For your benefit, we advise you to purchase your tickets as soon as possible, on the day of booking or within the next day if possible.

What is the change penalty and refund policy?

Most of our discount tickets have severe penalties imposed by the airlines for cancellation or change of outbound departure date. The penalty amount varies with the airlines and fare types. Usually, the penalty is in the $200 to $400 range. Sometimes airlines restrict sale fares to be non-refundable. FlyChina charges a flat fee of $75 on top of the airline fees for processing any refund/exchange. Travel Insurance is available, click here for more information.

Does FlyChina sell domestic flight tickets?

Certainly, just use our easy-to-use Low Fare Wizard. It searches low fares for domestic flights as well as international flights.

Do I need to reconfirm before traveling?

Yes, for most airlines. You need to call the airlines 72 hours before departure of each international flight to reconfirm your seats. You need to do so before your return trip as well. We will provide you the airline phone numbers on your itinerary. You do not need to call US domestic connecting carriers to reconfirm seats, but it is always recommended to call the airlines to double check their final schedules for any changes the airlines may have made after you purchased the ticket.